shop CANCELLATION policies + waitlist tips
Cancellation Policy
Morning + Mid-Day Classes | 5am-3:30pm
If you cancel within 10 hours of the class start time, you will lose the class credit.
Unlimited package holders will incur a $15 late cancel.
Evening Classes | 4pm-7:30pm
If you cancel within 3 hours of the class start time, you will lose the class credit.
Unlimited package holders will incur a $15 late cancel.
NO SHOW POLICY
NO SHOWS WILL INCUR A $20 FEE.
Why you ask? With limited machines, we want to guarantee that anyone planning on taking class, can take class! These policies are in place to make things fair for EVERYONE! Just show up for the class you booked or cancel your reservation, so someone else can get cut!
CLASS ALERTS
How will I be notified if I get in off a waitlist?
You will receive an email notification if you make it into a class off a waitlist. We hope to be able to integrate text notifications in the future, but for now our system supports email notifications. Make sure you have email notifications turned on in your account settings, otherwise you will not receive these messages!
If you are on a waitlist for a class and a spot opens up, you’ll be moved in automatically so long as the cancellation window has not passed. For example, if you’re on the waitlist for a 4:15pm class, you could be moved in automatically up until 3 hours of that class. If you’re signed up for a class before 3:30pm, you could be moved in automatically up until 10 hours of the class starting.
When is the booking window for classes?
Every Sunday at 2:30PM we release the next week of schedules on a rolling 3 week calendar. So every Sunday at 2:30PM, the schedule three weeks out from that date goes live.
If you can’t get to your app right at 2:30pm, don’t worry! We encourage everyone to sign up when you can and jump on waitlists as you’re likely to be pleasantly surprised by the amount of movement.